We offer Standard Australia Post eParcel and Express Post eParcel. Each method has track and trace through the Australia Post website and all deliveries will require signature.
Standard eParcel: Orders over $50 will be free delivery. For any orders under $50 there is a flat rate of $7.95.
Express Post eParcel: Orders over $50 will be $9.95. For any orders under $50 there is a flat rate of $14.95.
For current delivery times, please refer to the Australia Post website.
Once orders are placed, they are not able to be edited, added to or cancelled. We will not be responsible for incorrect details provided with any orders.
**Please be advised that due to the increased volume of orders, our delivery partners are experiencing some delays. We apologise for any inconvenience this may cause.**
We aim to dispatch all orders within 1-2 business days of the order being placed. During peak periods, dispatch times may be longer.
Orders are processed and shipped from Melbourne, Victoria so we follow any Victorian Public Holidays. For any orders placed on a Public Holiday, they will be dispatched the next business day (Monday-Friday).
You will receive an email with your tracking information once your order has been processed and dispatched.
You can track the progress of your order here.
The term ‘On Trend Beauty Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is U 33 105 Cochranes Rd, Moorabbin VIC 3189. Our ABN is 54 647 867 212. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.
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